> ## Documentation Index
> Fetch the complete documentation index at: https://docs.prozly.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach us — and what to include so we can help fast.

## Contact channels

| Topic                        | Email                                             |
| ---------------------------- | ------------------------------------------------- |
| Product questions & feedback | [hello@prozly.app](mailto:hello@prozly.app)       |
| Something's broken           | [support@prozly.app](mailto:support@prozly.app)   |
| Privacy / GDPR requests      | [privacy@prozly.app](mailto:privacy@prozly.app)   |
| Security reports             | [security@prozly.app](mailto:security@prozly.app) |

A human reads and answers every email — usually within one business day.

## Reporting a bug

Help us fix it fast by including:

1. **What you did** — the steps that led to the problem.
2. **What you expected** vs. **what happened**.
3. **Your workspace name** and the approximate time it happened.
4. A **screenshot** if the issue is visual.

## Feature requests

Prozly is built closely with early users — feature requests genuinely shape the roadmap. Send them to [hello@prozly.app](mailto:hello@prozly.app) with a sentence on the problem you're trying to solve (not just the feature) — it helps us build the right thing.

## Security disclosures

If you believe you've found a vulnerability, email [security@prozly.app](mailto:security@prozly.app). Please don't test against other customers' data. We appreciate responsible disclosure and will respond promptly.